FAQ
To help you better understand the products and services of Opaelg, we have organized the following frequently asked questions:
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How should I care for my jewelry? Gently wipe your jewelry with a soft, dry cloth after wear and store pieces separately in a pouch or lined compartment. Remove jewelry before swimming, bathing, exercising, or household cleaning. Avoid perfume, harsh chemicals, and abrasive cleaners, and follow any care instructions provided for your selected piece.
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How to pay for shipping? Our shipping policy is calculated based on your order amount. For orders under $49.00, we offer Standard Shipping at a cost of $5.99; for orders of $49.00 and above, we provide free Standard Shipping. In addition, we also offer an Expedited Shipping option at a fixed cost of $8.99.
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What should I do if the jewelry received is damaged during transportation? We do our best to ensure the safety of products during transportation. If you find serious damage after receiving the product, please contact our customer service email at service@opaelg.com within the specified time after signing for it and attach photos of the damage, and we will provide a solution according to our refund and return policy.
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Is international shipping supported? Currently, our shipping service mainly covers specific regions. Please confirm whether your delivery address is within our shipping range on the checkout page when placing an order. If you have special needs, you are welcome to consult via email.